Here are some common questions. To give you the best customer experience, your feedback is strongly encouraged.
Q 1. Where do you ship from?
A. We ship from our cooperated warehouses & factories in the USA, United Kingdom and China. So expect your items to be shipped separately (if you order more than one item) as different factories specialize in different manufacturing areas.
Q 2. How long does it take for my goods to arrive?
A. It usually takes 5-15 business days for all orders to arrive and a maximum of 25 business days at the most because of unforeseen issues we cannot control. Delivery times vary from product to product; based on demand and shipping location.
|COUNTRY CODE||COUNTRY NAME||SHIPPING TIME|
|US||United States||7-15 days|
|GB||United Kingdom||5-10 days|
|CY||Cyprus||10- 30 days|
|CZ||Czech Republic||10 - 20 days|
|DK||Denmark||15 - 20 days|
|EE||Estonia||10 - 20 days|
|FI||Finland||7 - 15 days|
|DE||Germany||6 - 12 days|
|GR||Greece||7 - 15 days|
|HU||Hungary||7 - 15 days|
|IE||Ireland||7 - 15 days|
|KW||Kuwait||10 - 30 days|
|LV||Latvia||20 - 35 days|
|LT||Lithuania||15 - 30 days|
|LU||Luxembourg||7 - 15 days|
|MT||Malta||20 - 30 days|
|MX||Mexico||12 - 22 days|
|NL||Netherlands||6 - 12 days|
|NZ||New Zealand||7 - 15 days|
|PL||Poland||7 - 15 days|
|PT||Portugal||7 - 15 days|
|RO||Romania||10 - 20 days|
|SA||Saudi Arabia||10 - 30 days|
|SK||Slovakia||20 - 35 days|
|SI||Slovenia||7 - 15 days|
|ZA||South Africa||10 - 30 days|
|ES||Spain||7 - 15 days|
|SE||Sweden||7 - 15 days|
|CH||Switzerland||7 - 15 days|
|TH||Thailand||10 - 30 days|
|TR||Turkey||10 - 30 days|
|AE||United Arab Emirates||10 - 25 days|
Q 3. How long does it take to get a tracking number?
A. It usually takes between 2 - 3 business days.
Q 4. Where can I place an order from?
A. You can place an order from any country, we ship worldwide.
Q 5. Is shipping really FREE?
A. Yes there is free shipping on all products.
Q 6. Where is your company?
A. Our company is based in the United States of America. High quality suppliers in China and the USA as well as the UK.
Q 7. In what currency will I be charged?
A. We process all orders in USD. While the contents of the cart are displayed in multiple currencies, you will check out in USD at the latest exchange rate.
Q 8: Do I get a confirmation number when I place my order?
A. Yes, all customers receive an order number after placing their orders.
Q 9. How can I pay?
A. We accept all major credit cards: Visa, Mastercard, Discover, Amex and even Paypal and other new digital methods.
Q 10. Is the cash on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe.
Q 11. If I enter my email address, will you sell my information?
A. We do not sell our customers' information. Email is only for follow-up and to send newsletters about our promotions and new arrivals and or any questions, concerns or issues with your order.
Q 12. Do I (the customer) have to pay customs?
For most countries you do not have to pay customs, but it depends on where you are and if you order more than 1 piece. We are not responsible for customs fees. Please check with your local customs agency to find out more.