Here are some common questions. To give you the best customer experience, your feedback is strongly encouraged.

Q 1. Where do you ship from?

A. We ship from our cooperated warehouses & factories in the USA, United Kingdom and China. So expect your items to be shipped separately (if you order more than one item) as different factories specialize in different manufacturing areas.

Q 2. How long does it take for my goods to arrive?

A. It usually takes 5-15 business days for all orders to arrive and a maximum of 25 business days at the most because of unforeseen issues we cannot control. Delivery times vary from product to product; based on demand and shipping location.

 US       United States       7-15 days     
 GB       United Kingdom       5-10 days     
 CA       Canada       7-15 days     
 AU       Australia       6-12 days     
 FR       France       6-12 days     
 IT       Italy       7-15 days     
 AT       Austria       7-15 days     
 BE       Belgium       7-15 days     
 BR       Brazil       25-35 days     
 BG       Bulgaria       10-20 days     
 CO       Columbia       25-40 days     
 HR       Croatia       7-15 days     
 CY       Cyprus       10- 30 days     
 CZ       Czech Republic       10 - 20 days     
 DK       Denmark       15 - 20 days     
 EE       Estonia       10 - 20 days     
 FI       Finland       7 - 15 days     
 DE       Germany       6 - 12 days     
 GR       Greece       7 - 15 days     
 HU       Hungary       7 - 15 days     
 IE       Ireland       7 - 15 days     
 KW       Kuwait       10 - 30 days     
 LV       Latvia       20 - 35 days     
 LT       Lithuania       15 - 30 days     
 LU       Luxembourg       7 - 15 days     
 MT       Malta       20 - 30 days     
 MX       Mexico       12 - 22 days     
 NL       Netherlands       6 - 12 days     
 NZ       New Zealand       7 - 15 days     
 PL       Poland       7 - 15 days     
 PT       Portugal       7 - 15 days     
 RO       Romania       10 - 20 days     
 SA       Saudi Arabia       10 - 30 days     
 SK       Slovakia       20 - 35 days     
 SI       Slovenia       7 - 15 days     
 ZA       South Africa       10 - 30 days     
 ES       Spain       7 - 15 days     
 SE       Sweden       7 - 15 days     
 CH       Switzerland       7 - 15 days     
 TH       Thailand       10 - 30 days     
 TR       Turkey       10 - 30 days     
 AE       United Arab Emirates       10 - 25 days     

Q 3. How long does it take to get a tracking number?

A. It usually takes between 2 - 3 business days.

Q 4. Where can I place an order from?

A. You can place an order from any country, we ship worldwide.

Q 5. Is shipping really FREE?

A. Yes there is free shipping on all products.

Q 6. Where is your company?

A. Our company is based in the United States of America. High quality suppliers in China and the USA as well as the UK.

Q 7. In what currency will I be charged?

A. We process all orders in USD. While the contents of the cart are displayed in multiple currencies, you will check out in USD at the latest exchange rate.

Q 8: Do I get a confirmation number when I place my order?

A. Yes, all customers receive an order number after placing their orders.

Q 9. How can I pay?

A. We accept all major credit cards: Visa, Mastercard, Discover, Amex and even Paypal and other new digital methods.

Q 10. Is the cash on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe.

Q 11. If I enter my email address, will you sell my information?

A. We do not sell our customers' information. Email is only for follow-up and to send newsletters about our promotions and new arrivals and or any questions, concerns or issues with your order.

Q 12. Do I (the customer) have to pay customs?

For most countries you do not have to pay customs, but it depends on where you are and if you order more than 1 piece. We are not responsible for customs fees. Please check with your local customs agency to find out more.